Terms and conditions of sale

1. About us

NasalFlow is a brand of Eastern Ridge Ltd, a company registered in England and Wales under company number 12260340. Our address is 124 City Road, London, EC1V 2NX, United Kingdom.

You can contact us by email at contact@nasalflow.co.uk or through our contact form. When we write to you, we'll use the email address you gave us when you ordered.

2. These terms

These terms apply to orders you place for NasalFlow products through this website (nasalflow.co.uk). They don't apply to NasalFlow products bought through Amazon or any other retailer; if you bought from Amazon, Amazon's own terms, delivery and returns policies apply.

Our website is for consumers buying for personal use. You must be 18 or over to place an order, and we only deliver to addresses in the United Kingdom.

3. Our product

We describe our products as accurately as we can. Product images are for illustration and your packaging may look slightly different.

Please read the instructions and warnings on the packaging and on our how to use page before use. In particular, do not use NasalFlow strips if you are allergic to latex, and do not apply them to broken, sunburnt, irritated or sore skin. NasalFlow strips are suitable for adults and children aged 12 and over. Nasal strips do not treat sleep apnoea.

4. Placing an order

When you click "Buy now", you're taken to a secure checkout provided by our payment processor, Stripe, where you enter your delivery details, choose a delivery option and pay.

Our contract with you starts when your payment is completed and Stripe emails you a receipt. If we can't accept your order, for example because the product is out of stock or there's an error in the price or description, we'll tell you by email and refund you in full.

Please check your order and delivery address carefully before you pay. If you notice a mistake, email us as soon as possible and we'll correct it if the order hasn't yet been sent.

5. Prices and payment

Prices are shown in pounds sterling (GBP) and are the prices displayed on our website when you place your order. Any delivery charge is shown separately at checkout before you pay.

Payment is taken in full at checkout. Payments are processed securely by Stripe; we never see or store your full card details.

If we discover an obvious pricing error after you've ordered, we'll contact you to ask whether you want to continue at the correct price or cancel for a full refund.

6. Delivery

We deliver to addresses in the United Kingdom only. You choose your delivery option at checkout:

• Standard delivery: free, delivered within 3 to 5 business days.
• Express delivery: £4.99, delivered within 2 business days.

Business days are Monday to Friday, excluding UK bank holidays. Orders placed after 1pm on a business day, or at a weekend or on a bank holiday, are processed on the next business day.

Delivery times are estimates. If something outside our control delays your order, such as severe weather or carrier disruption, we'll let you know and do what we can to limit the delay. If your order hasn't arrived within 30 days of your order date, you can cancel it for a full refund.

Your order becomes your responsibility, and belongs to you, once it has been delivered to the address you gave us.

7. Your right to cancel

You can cancel your order for any reason within 30 days of the day it is delivered. This is longer than the 14-day cancellation period required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because our strips are sealed for hygiene reasons, you can only return them under this right if they are unopened and unused.

To cancel, email contact@nasalflow.co.uk with your name, order details and the email address you used at checkout. We'll reply with returns instructions. Please don't post anything back until you've heard from us.

• Return the products to us within 14 days of telling us you want to cancel.
• You pay the cost of returning the products to us.
• We'll refund the price you paid for the products. If you chose express delivery, we'll refund the delivery charge up to the cost of our standard delivery, which is free.
• We'll refund you within 14 days of receiving the products back, or of you providing proof that you've sent them, whichever is sooner. We aim to process refunds within 5 business days.
• Refunds are made to your original payment method.

8. 14-day try-at-home guarantee

If NasalFlow strips don't help you breathe or sleep better, email us within 14 days of receiving your order and we'll refund the price of the products in full. You don't need to return anything. Please include your order number or proof of purchase.

This guarantee is in addition to your legal rights and your right to cancel. It doesn't cover orders placed through Amazon or other retailers.

9. Faulty or damaged products

We're required by law to supply products that are of satisfactory quality, fit for purpose and as described. If your order arrives faulty, damaged or incorrect, please email us with your order details and, if possible, a photo.

Under the Consumer Rights Act 2015, you're entitled to a full refund if you tell us within 30 days of delivery. After that, you're entitled to a repair or replacement, and if that isn't possible or doesn't fix the problem, to a refund. We'll pay the cost of returning faulty items. Nothing in these terms affects your legal rights.

10. Our responsibility to you

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it's obvious it will happen, or if we and you both knew it might happen when the contract was made.

We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.

We only supply products for domestic and private use. We're not responsible for any loss of profit, loss of business or business interruption.

Please use our products as directed on the packaging. We're not responsible for problems caused by using a product in a way that goes against its instructions or warnings.

11. Using our website

The content of this website, including text, images and the NasalFlow name and logo, belongs to Eastern Ridge Ltd or our licensors. You may view it for your own personal use, but you must not copy, republish or sell it without our permission.

We work to keep the website available and accurate, but we can't guarantee that it will always be available or free from errors. Our website contains links to other websites, such as Amazon and Stripe, which we don't control and aren't responsible for.

How we use your personal information is explained in our privacy policy.

12. Other important terms

Changes to these terms. We may update these terms from time to time. The version on our website when you place your order is the one that applies to it.

Transfer. We may transfer our rights and obligations under these terms to another organisation, and we'll tell you if this happens. It won't affect your rights.

Separate terms. If a court decides that any part of these terms is unlawful, the rest will remain in force.

Complaints. If you're unhappy with anything, please email contact@nasalflow.co.uk and we'll try to resolve it quickly.

Law and courts. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of the country where you live.