Returns and refunds policy

At NasalFlow, we believe better breathing should be stress-free. If our strips don't help you breathe or sleep better, we don't want your money. Simple.

14-day try-at-home guarantee

Try NasalFlow strips for 14 days from the day you receive your order.

If you're not happy for any reason, email us at contact@nasalflow.co.uk and we'll issue a full refund. No questions asked. No need to return the product.

Just include your order number or proof of purchase so we can assist quickly.

30-day right to cancel

You can cancel your purchase for any reason within 30 days of delivery. This is longer than the 14-day cancellation period required by the UK Consumer Contracts Regulations.

For unopened and unused products, you may return them for a full refund within this period.

You are responsible for return postage costs.
Refunds are issued to your original payment method.
Please email us before posting returns so we can provide guidance.

If a product is faulty, your rights under the Consumer Rights Act 2015 also apply.

Returns address

NasalFlow
124 City Road
London
EC1V 2NX
United Kingdom

Refund processing

We aim to process refunds within 5 working days after approval.

Bank processing times may vary, but most refunds appear within 3 to 10 days.

Products purchased via Amazon

If you purchased through Amazon, please follow Amazon's return process. This ensures your refund is issued quickly and correctly.

Gifts

If the item was a gift, refunds will be issued to the original purchaser or as store credit, depending on proof of purchase and circumstances.

Questions

Email contact@nasalflow.co.uk or use our contact form.